Questions? Want to Chat? 

Email

  Info@elementem.com

Email is the quickest and easiest way to get in touch with us.

 

Chat

Say Hi! Its Quick and Easy!

During office hours, we're available to chat, with the little chat button, on the bottom right corner of your screen!

Phone

646-504-8029

We're also available by phone!  But sometimes we're away from our desks.  Since we're a startup, please leave us an email if you can't reach us by phone, rather than a voicemail.  

 

Frequently Asked Questions

I need help choosing the right photo. Who should I contact?
Our design team is ready to help! Please email Info@elementem.com and we'll be there!

I can't decide! Can I see the prints in person?
Yes! Feel free to contact us and schedule a visit to our NYC office.

How do I install my print?
Please see our installation instructions below or on our How to Hang Page.

Do you work with Interior Designers with a trade discount?
We do!  We're happy to work with you in any way, and we offer generous trade and wholesale terms.

I'm a business owner. How can you help me?
We can do anything you need, for any business. We work with hotels, interior designers, offices, and restuarants who want bulk or custom-orders. Check out our For Offices page for more information, or contact us at lawrence@elementem.com

I ordered! When will I receive my prints?
Please allow 3-5 business days for handling and 2-5 days for shipping.

Can I request a rush order?
Yes! Contact us for any special shipping requests. We'll do whatever we can to help get your prints to you as quickly as you need them!

Do you ship internationally?
Yes!  It isn't free, like shipping within the U.S. but we do get good rates.  Contact us for any special requests.

Which carrier service do you use?
Generally we ship through UPS but you can request other services during checkout.

How do I track my order?
If you have not received your tracking number within 2 days of placing your order, please contact us

I never received my prints, please help!
Contact us and we'll help track them down!

What is your return policy?
We accept all returns within 60 days of purchase. Return shipping is free on all non-sale items. 

How can I cancel my order?
Please, contact us asap before it ships!

Our single panel or framed prints can be hung with any regular wall hanger, screw or nail.  For our multi-panel photography, please see the videos below for detailed instructions, or contact us if you need more help!

How to Hang Our 3 Panel Photography Prints with Hangers

This video showcases how to hang our 3 Panel Photography Prints in the most secure way, with the hangers we include.  There is another video below for how to hang our 3 Panel Prints with Command Adhesive Strips, which are secure, but less reliable than the "wall hangers" method as shown here.

   

How to Hang Our 3 Panel Photography Prints with Adhesives

For the easiest way to hang our prints, we recommend Command Adhesive strips made by 3M.  We offer these for sale on our website (link below).  These strips are great, but you need to put the right amount of them on the prints, or they may fall.  If in doubt about their security, please use the wall hanger method above.  Buy Strips Here.

   

How to Hang Our 5 Panel Photography Prints with Hangers

This video showcases how to hang our 5 Panel Photography Prints in the most secure way, with the hangers we include.  There is another video for how to hang our 3 Panel Prints with Command Adhesive Strips and it's the same method for the 5-Panel prints.  

   

How to Hang Our 5 Panel Photography Prints with Adhesives

For the easiest way to hang our prints, we recommend Command Adhesive strips made by 3M.  We offer these for sale on our website (link below).  These strips are great, but you need to put the right amount of them on the prints, or they may fall.  If in doubt about their security, please use the wall hanger method above.  Buy Strips Here.

     

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