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Frequently Asked Questions
I'd like a print but it's out of stock. When will it be available?
We print new stock 2 -3 times a year: once in June and once in October. This keeps our prices low! If you need something immediately, contact us and we can talk about printing to order.
Can you do custom orders?
Absolutely! The order will take about 2-3 weeks to produce and will require a minimum of 10 prints. Contact us for more information!
I can't decide! Can I see the prints in person?
Yes! Feel free to contact us and schedule a visit to our NYC office.
How often are new prints added to your collection?
Our photographers are always on the lookout for the perfect shot! That said, Rome wasn't built in a day and neither were our photos but we try to update our products seasonally.
Shipping and Delivery
I ordered! When will I receive my prints?
Please allow 3-5 business days for handling and 2-5 days for shipping.
Can I request a rush order?
Yes! Contact us here for any special shipping requests. We'll do whatever we can to help get your prints to you as quickly as you need them!
Do you ship internationally?
Which carrier service do you use?
Generally we ship through UPS but you can request other services during checkout.
How do I track my order?
If you have not received your tracking number within 2 days of placing your order. Please contact us!
Returns, Exchanges, and Cancellations
What is your return policy?
We accept all returns within 60 days of purchase. Return shipping is free on all non-sale items.
How can I cancel my order?
Please, contact us asap before it ships!
I never received my prints, please help!
We recommend tracking your order with the delivery carrier, then contacting us.
I need help choosing the right photo. Who should I contact?
Our design team is ready to help! Please email Info@elementem.com and we'll be there!
I'm a business owner. How can you help me?
We can do anything you need, for any business. We work with hotels, interior designers, offices, and restuarants who want bulk or custom-orders. Check out our For Businesses page for more information, or contact us at Info@elementem.com
How do I install my print?
Please see our installation instructions here.